Standard deposit/ guarantee policy:
For FIT’s
- In the event of any cancellation or amendment within 30 days of the date of arrival, would levy retention for 50% of total room charge. In-case of one night’s booking, 100% retention will be charged.
- For any cancellation or amendment made within 14 days of arrival, will incur a cancellation charge of entire duration of stay.
For Groups
- For groups availing between 7 rooms – 20 rooms, hotel must receive 25% advance 90 days prior to arrival. Failure to comply will result in cancellation of booking. A further 25% advance is required 60 days prior to the date of arrival. The balance must be paid 30 days prior to the date of arrival.
- For group reservations made within 30 days, we must receive deposit/credit card guarantee and rooming list within 5 working days of confirming the offer, failing which, the booking will be treated as cancelled.
Standard cancellation/refund policy
For FIT’s
- In the event of any cancellation or amendment of the confirmed booking within 90 days of the date of arrival, would levy retention for 50% of total room charge.
- In the event of any late cancelation/amendment within 45 days of arrival, will incur a cancellation charge of entire duration of stay.
For Groups (between 7 rooms – 20 Rooms)
- Cancellation of the entire group before 90 days prior to arrival, no cancellation charge will be applied.
- Cancellation of the entire group between 89-60 days prior to arrival, a 25% of the total accommodation cost will be charged
- Cancellation of the entire group between 59-30 days prior to arrival, a 50% of the total accommodation cost will be charged
- Cancellation of the entire group within 30 days of arrival, 100% of the total billing will be charged.
