Hotel must receive a deposit or credit card guarantee at least 14 days prior to the date of arrival, failing the reservation will be treated as cancelled.
For reservations made within 14 days of the arrival date, the hotel should receive a deposit as stipulated above within 48 hours of making the reservation, failing which the reservation will be released without prior intimation.
For Groups
For group between 7 rooms – 20 rooms, hotel must receive 25% advance 90 days prior to arrival, failing the group will be treated as cancelled. A further 25% advance is required 60 days prior to the date of arrival. The balance must be paid 30 days prior to the date of arrival.
For group reservations made within 30 days, we must receive deposit/credit card guarantee and rooming list within 5 working days of confirming the offer, failing the group will be treated as cancelled
Standard cancellation/refund policy
For FIT’s
Cancellation of the booking before 14 days prior to arrival, no cancellation charge will be applicable
In the event of any cancellation or modification of the confirmed booking within 14 days of the date of arrival, would levy retention for 1 night’s room charge.
In the event of any late cancelation/amendment within 7 days of arrival, will incur a cancellation charge of entire duration of stay
For Groups (between 7 rooms – 20 Rooms)
Cancellation of the entire group before 90 days prior to arrival, no cancellation charge will be applied.
Cancellation of the entire group between 89-60 days prior to arrival, a 25% of the total accommodation cost will be charged
Cancellation of the entire group between 59-30 days prior to arrival, a 50% of the total accommodation cost will be charged
Cancellation of the entire group within 30 days of arrival, 100% of the total billing will be charged.
